Industrial Bank Client Service Call Center
Industrial Bank is closed for all major holidays.
Our Client Services team is available Monday - Friday 8:30am - 6:00 pm and Saturday 9:00am - 1:00pm Eastern Standard Time, 202-722-2000 or e-mail firstname.lastname@example.org.
When you contact us by email, please do not include any non-public personal information such as account number, social security number or tax identification number. If additional information is needed to research your request we will contact you with specific instructions on how to communicate any personal information. Your interest in Industrial Bank is appreciated!
Financial Education - Identity Protection
Never provide your personal information such as SSN, account numbers, PIN number to anyone over the phone or via email unless you have initiated the communication. Industrial Bank will never randomly call or email you requesting your personal information