• Woman in CallCenter
  • Female African American doctor smiling, standing with your arms crossed.
  • ThinkstockPhotos-81265960
  • ThinkstockPhotos-163642640
  • Female Latin Business owner smilin.
  • shutterstock_128200763
  • shutterstock_1119594116
  • shutterstock_1225237672
  • Young woman leaning against brick will, texting and laughing.
  • African American male , taking notes in front of laptop
  • A smiling Latin American woman is smiling with her arms folded.
  • Business Women sitting in lobby looking at a tablet.
  • African American smiling woman with shopping bags, a coffee and talking on the phone
  • African American Female standing in a grey suit
  • African American business man in chair smiling.
  • ThinkstockPhotos-508320316
  • Kasasa Cash Back. A young woman sits on the ground listening to music free of worry with her Kasasa Cash Back account
  • ThinkstockPhotos-505015490
  • Man in a coffee shop smiling on his phone. Industrial helps business owners bank on the go.

PC Requirements

Financial Tips

DISB warns consumers Beware of Real Estate Wire Scams. Protect yourself. Read More

Be suspicious of unsolicited e-mails asking you to click on a link, download an attachment, or provide account information.

If the web address starts with "https://" this means your information is encrypted on the site.

Use the strongest method available to log into financial accounts, especially for high-risk transactions.

Install software that protects against malware, or malicious software, which can access a computer system without your consent to steal passwords or account numbers.

Financial aid can be a key component in paying for college. Learn more about how to compare financing options

Should you use your extra money to pay down debt or put into an investment? Explore how your rate of return could compare to your cost of debt, taking taxes into account.

It’s never too early to think about your retirement. Develop a strategy to meet your retirement savings goals.

Supported Browser List 

Your browser is an important part of the overall security measures designed to protect your Internet banking transactions. Please consult the information below to make sure you are using supported browser/system requirements.

  • Screen Resolution set to 800 X 600 or higher  
  • Cookies enabled. (First and 3rd Party) for specific domain
  • JavaScript enabled.
  • Active X enabled.

Please click on any of the following links to download the latest version of supported browsers. Prior to download please review each browser's system requirements.

Minimum Operating System / Browser Requirements with the most recent browser download links. Encryption Access
Windows XP, Vista, 7 (32 bit)

128 bit

Yes
Macintosh OSX

128 bit

Yes
Windows Internet Explorer 11
  • Windows 7 SP1 and higher for both 32-bit and 64-bit
  • Windows Server 2008 R2 SP1 and higher for 64-bit

Encryption

What is encryption and what is the difference between 40-bit,64-bit and 128-bit encryption?

Encryption is the scrambling of information as it is transmitted over the Internet to protect your confidentiality. There are two levels of encryption in general use: 40-bit and 128-bit. With 128-bit encryption, there are 300 billion trillion times as many keys as with 40-bit or 64-bit encryption. It is virtually impossible for an unauthorized party to find the right key, even if they are equipped with the best computer. 128-bit encryption is the strongest form of encryption available for financial or confidential transactions over the Internet today, which is why Industrial Bank uses it. We are committed to keeping your finances safe.

Recommended Plug-Ins

Browser plug-ins make it possible to experience audio, video and interactive features within Industrial Bank's website.

Online Banking Requirements

Retail Online Browser

  • Apple Safari 4.0 or PC or higher
  • Apple Safari 5.0 for MAC or higher
  • Firefox 3.5 or higher
  • Google Chrome 9.0 or higher
  • Microsoft Internet Explorer 8.0 or higher (up to IE 11)
  • Opera 10.0
  • Opera 11.0

Business Online Browser

  • Apple Safari 5.0 on PC
  • Apple Safari 5.0 for MAC
  • Firefox 4.0 or higher
  • Google Chrome 9.0 or higher
  • Microsoft Internet Explorer 8.0 or higher (including IE 11)
  • Opera 10.0 or higher

Operating Systems for Both Retail Online and Business Online

  • Microsoft Windows 8 – 32 bit – All Editions
  • Microsoft Windows 7 – 32 bit – All Editions Microsoft Windows Vista – 32 bit – Business
  • Microsoft Windows XP – 32 bit – Professional Edition (Microsoft support being sunset)
  • MAC OS

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CONTACT US

For questions or comments, please send an email to customerservice@industrial-bank.com.”

Our Client Services team is available Monday – Friday 8:30am – 6:00pm and Saturday, 9:00am – 1:00pm Eastern Standard Time

Kasasa Cash Back. A young woman sits on the ground listening to music free of worry with her Kasasa Cash Back account

CardControl

CardControl – available in the mobile app for personal accounts only. Set up account alerts, freeze your personal debit card if lost or stolen

African American male , taking notes in front of laptop

Online Banking

Industrial Bank Online Banking is a fast, easy and secure way to access all of your accounts. Available for both Personal and Business accounts, online banking features include – transfer funds, check balances, order checks, pay bills.

Man in a coffee shop smiling on his phone. Industrial helps business owners bank on the go.

Mobile Banking

The convenience of banking from your favorite mobile device wherever you are. Available for both Personal and Business Banking.

Just a note, the customer services I received today was outstanding, knowledgeable, patient, professional and simply helpful. Mrs. Tekel is an asset.

Norman R. Hodges
Owner of 4c Mobile Services

From out first interaction 9 years ago until today, everyone and I do mean everyone, has always gone above and beyond to make our customer experience the best it could be.

Salvatore Speziale
Ciao Osteria Italian Restaurant

Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.

Rev. Dr. G. Browning
Pastor of Ebenezer AME Church

Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.

V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl

They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.

Tariq

So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child now I am 61! :-)

Gaye Bri Moore

With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.

D. Gambrell @DcsMediaDiva

As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa


Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.

M. Hughes

We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE


Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.

B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank

Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account, so now I can bank on the go.

C. Johnson
College Student

Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.

M. Luiz
Small Business Owner

I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!

J. Smith
Realtor

Bank When You Want, Where You Want

Restrictions may apply when outside of the USA or Canada.

Mortgage

Apply for a Mortgage

Click here to apply for a mortgage using our online platform.

Jan 20, 2024, 13:21 PM

Financial Education

Learn Your Money Personality

Here is another valuable financial literacy tool.

Jun 16, 2022, 15:26 PM

Credit Card

Credit Cards

Sign Up today for Our Visa Credit Card.

Jan 26, 2022, 11:25 AM

 

Card Valet

Freeze your debit card, control your spending, and set up alerts.

Jul 27, 2021, 13:21 PM

Information

Notaries

Visit these banking centers to get your documents notarized today.

Apr 2, 2020, 15:35 PM

Financial Education

Financial Education

Do you know the basics of Money Management? Learn more

Mar 28, 2019, 18:03 PM

Information

Frequently Called Numbers

Essential information for Industrial Bank account holders.

Aug 5, 2018, 18:58 PM

ATM Finder

Allpoint Surcharge-Free ATM Finder

Bank surcharge-free at more than 55,000 locations.

Nov 10, 2015, 10:20 AM

Deluxe

Need to Reorder Checks?

Click here to reorder checks.

Nov 10, 2015, 10:09 AM
African American woman smiling

Mortgage

My Servicer Account

Get information regarding your IB mortgage, make payments online and more.

Oct 20, 2015, 02:05 AM

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